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FAQs

Q?

Do I need a transit visa to access any of the Lounges at the airport of my reservation?

A:

No you don’t, all are located ‘air’side inside the transit/duty free area.

Q?

Do I have to book a Pod or Cabin in advance?

A:

No you don’t have to, but if you want to play it safe it is strongly recommended that you do pre-book – especially during the very busy peak hours! Kindly note that pre-bookings can only be made until 8 hours prior to the desired check-in time.

Q?

What is the maximum occupancy in your Pods and Cabins?

A:

The FlexiSuite and Igloo Sleep Pods accommodate one guest whereas our YAWN Double and Bunk Cabins have space for maximum two (2) adults.  All YAWN Double Cabins can further accommodate a child of up to approximately six (6) years (or rather max. 115 cm in height) in a pull-out bed. The YAWN Lite Cabins at DXB D-Gates can accommodate one (single Cabins) and max. 2 (double Cabins) person, children included.

Q?

When do the airports get particularly busy?

A:

Whilst all airports we are operating in have traffic peaks between 22:00-14:00, the night and morning hours are the busiest of all.

Q?

Do I need a PayPal account to make an online reservation for those locations where PayPal is a payment option?

A:

Unfortunately yes, but it’s free for you, registration only takes a few steps and there is no need to deposit funds into the PayPal account – simply use your credit card to pay for your Pod/Cabin and you are done in no time. PayPal is secure and a world market leader in terms of online payments. Kindly note that we can only accept PayPal for DXB bookings.

Q?

In case I decide not to book online in advance, how do I pay for my stay at reception as a walk-in guest?

A:

Either via credit card (VISA, Master, JCB, Union Pay) or in cash (local currency, US$, EUR, AU$, GBP).

Q?

Are children allowed to use a Sleep Pod?

A:

Yes, as long as they are accompanied by an adult in a separate Pod. None of our Pods can accommodate more than one person, even if the 2nd person is a baby or toddler. Single parents with a child of any age need to book one of our Double or Bunk Cabins.

Q?

Do you provide bed linen?

A:

Yes, but only in the Cabins. The FlexiSuite and Igloo Pods come with a disposable head rest cover, pillows, sheets and blankets are optionally available at an extra cost.

Q?

Do you provide a wake-up service?

A:

Yes we do, but nevertheless you should set your own alarm - we are not liable if you miss your flight.

Q?

Is a Sleep Lounge quiet?

A:

Yes, as much as a busy airport environment in our location and our guests allow. We operate all Sleep Lounges as a Quiet Zone and kindly request our guests to refrain from phone calls, loud talking and any other source of noise. If required, ear plugs are provided free of charge to all our guests.

Q?

Do the Sleep Lounges have toilets and showers?

A:

The sleep ’n fly Lounges usually do not, but such public facilities are usually a stone’s throw away from our doorsteps. sleep ’n fly at Dubai D-Gates does have its own showers, all in-house guests are entitled to a preferential rate in case they wish to use the showers.

Q?

Where do I put my carry-on baggage?

A:

In the FlexiSuite Pod above the seat in the overhead compartment, in the Igloo Pod underneath the seat cushion or outside, and in the Cabin under the bed or in the aisle.

Q?

Do you have free WiFi?

A:

Yes.

Q?

What happens if I have to cancel my reservation?

A:

We offer full refund until two (2) days prior to scheduled check-in date. There is no refund in case of later cancellations or in case of no-show. Example: If you have a reservation for check-in at 01:30 on 10 December, you can cancel free of charge until 23:59 local time on 7 December. Unless you notify our Lounge team about a delay of your flight we only hold your Pod/Cabin for one (1) hour from scheduled check-in time, after that we consider you no-show and release all accommodation held without any refund. Kindly note that it may take up to two months for any refund to reflect back on your credit card or bank account. Whereas we process all refunds within max. three working days from the time of request, there may be delays from either the payment gateway and/or the multiple banks involved. Regretfully these delays are beyond our control. We are not associated with any airline and strongly recommend travel insurance to cover you for the consequences of flight changes and/or cancellations by your airline!   

Q?

What happens if my flight is delayed?

A:

We hold your reservation for the entire stay as long as you notify our Lounge team about any potential or actual delay. In case of no notification we hold your Pod/Cabin for one hour from scheduled check-in time, after that we consider you no-show and release all accommodation held without any refund.

Q?

Why do you ask for my flight details when I book online, and why do you scan my boarding pass at check-in?

A:

To determine the maximum possible duration of your stay with us ensuring you reach the gate of your next flight on time. Knowing your flight itinerary in case of unforeseen circumstances (e.g. flight disruptions) also helps us to be proactive whilst trying to assist you.

Q?

Can I access your Sleep Lounge using my Priority Pass, LoungeKey, DragonPass or DreamFolks card entitlement?

A:

Yes, but only as a walk-in guest and subject to Pod/Cabin availability. Unfortunately we cannot accept advance bookings for your complimentary stay. Please check with your card provider for full details of your sleep ’n fly entitlements. With the exception of YAWN Lite Cabins at DXB D-Gates your entitlement is strictly for Pods (Igloos or FlexiSuites), our YAWN Double and Bunk Cabins are excluded.

Q?

How does the optional Meet & Assist Service on arrival work?

A:

A hostess will be waiting to meet you as soon as you arrive in the terminal (either via jet bridge or bus). You will assisted through the airport security area before you will be escorted on foot to the sleep 'n fly Sleep Lounge. We are not authorised to provide any transportation services within the airport.

Q?

How does the optional Escort Service on departure work?

A:

Similarly to the Meet & Assist Service on arrival but in the opposite direction. A hostess will accompany you from your lounge to your departure gate, irrespective from which terminal or concourse your flight departs. In case there is an additional security screening  point you will be entitled to use the fast-track channel.

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